Order Process & Lead Times We are proud to offer some of the fastest turnaround times in the industry. Most of our stocked 10' and 20' displays, banner stands, and display accessories can get produced and shipped anywhere in the continental U.S. in as quickly as 7 to 11 business days. To get started, we'll just need a few things... Your order and your artwork. After you checkout, simply download the graphic template provided on the product page and follow the artwork requirements provided to create your display design. Once you have your artwork is designed, submit your artwork. Once we have your order and artwork, here are the steps to delivery: Proofing: 2 business days (average) - we want to make sure you're happy with your design, so we'll send you a proof to approve within 2 business days Production: 4 business days (average) - we'll meticulously print your custom graphic using a state-of-the-art dye sublimination process Shipping: 1 to 5 business days (average) - if you're located on the east coast, it should arrive sooner, if you're on the west coast, it might be closer to 5 business days Total: 7 to 11 business days (average) Due to the custom nature of our products, turnaround times can vary. We are unable to guarantee that all shipments will arrive without delay. If your show is less than 3 weeks out, we'd recommend shooting us an email or giving us a call letting us know so we can keep an extra close eye on your order. Our larger 20' x 20' and 20' x 30' Exhibits and Custom Exhibit projects will require additional processing time. We recommend you give us a call or schedule a discovery call to get a more accurate order timeline for those items. Place Your Order Browse our website, add your display(s) to your cart, and checkout. Within minutes of placing your order, you will receive an order confirmation email. This means that we have received your order in our system and have authorized your credit card for the purchase. Submit Your Artwork After you place your order, send us your artwork. Please be sure to follow the guidelines on the submit your artwork page. Your graphic templates can be found on the product pages. There is no rush, but to ensure the fastest turnaround time you will want to submit your artwork following all guidelines as quickly as possible. The process will be delayed until we receive your artwork with all guidelines. If you did not order a graphic display, you can skip this step. Proof Approval After we have received your artwork, we will email you proofs to approve within 2 business days. To avoid any delays, you will want to approve the email as quickly as possible. Please keep in mind our order change / cancellation policy. Once you approve the proofs, we cannot change or cancel your order. After you have approved the proofs, you can kick back and wait for us to deliver your order. Production Once your proofs are approved, we move into production. Production times can vary, so we list an estimated production time on each product page. Order Shipment After your product is produced and we have it ready to ship, we will ship your product via UPS Ground, unless otherwise stated. We will send you a shipping confirmation email with a tracking number. Please allow at least 24 hours for your tracking number to populate your tracking information (shipping carrier systems usually need some time to update). Delivery Please inspect your order before signing for delivery. If all looks good, you are all set. If anything looks damaged or defective, submit our damaged item form and we'll take care of you. You are also covered by our warranty policy on most items. Please note: We will do everything we can to ensure your order arrives on time but we cannot be held liable for missed deadlines due to carrier delays. If you have any questions at any point during the order process, feel free to reach out to our team at support@totaltradeshow.com.
